Posts Tagged ‘Baton Rouge’

The next one starts with “F”

Monday, August 8th, 2011

Well we’re up to the letter “F”…..but our most active months are ahead of us. I just wanted to remind everyone, especially the agents/lenders, that we need to keep an eye on the Weather Channel so we can make sure our sales go smoothly. The minute you hear there is a storm forming, start checking with your anticipated purchasers, encourage them to get to their insurers and GIVE them the check for their Home Owner/Flood insurance. The insurer must have payment in order to issue the binder, even if the sale is a week or so in the future.

If you wait until the storm is in the Caribbean or the Gulf the insurer will not be able to produce the documents needed to close until after the storm has made landfall. That can take up to a week or more depending on conditions. I know none of you wants that kind of delay on your business.

Are your clients from out of town and can’t get in due to a pending storm? Get them to leave a Power of Attorney with the closing company so the sale can move forward.

I know just about everyone knows this already, but it never hurts to have a reminder…..

Speaking of reminders my friends, have you thought about what you need if a storm is headed our way?

We all know we need flash lights, radios, water, medications…..what about a will before you head out into the insanity of contraflow? Did you send the kids with your brother or mother? Then they’ll need a Mandate of Custody in order to get medical assistance or request post storm assistance. Remember the nightmare after Hurricane Katrina? Did your elderly parents leave the area? Did they leave their Power of Attorney with a family member?

Being prepared for an emergency requires more than just packing up, every emergency kit should contain legal documents for your family’s protection.

Stay safe my friends.

Mitzi Anthony is the Marketing Rep for Choice Title LLC, you can respond here, or contact her directly mitzi@choicetitle.com  

 http://twitter.com/choicetitle

 Her weekly Blog can be found here.

Attitude – Do you Need an adjustment?

Wednesday, July 20th, 2011

Any of you that know me and have talked to me for any length of time know that I am a country girl from upstate New York. And yes, I had a wise and wonderful grandmother that lived to be 104 that imparted lots of sage advice and witty sayings.

One of them was, “No matter how you feel, smile, it’ll work its way in.” . The strange thing is, she was absolutely right. Attitude is everything, not just a big part or an important part, EVERYTHING.

You can work long hours, read more books and get more designations, but if your attitude is negative, well, it rubs off on folks. Your attitude can have an impact on life in ways you may not have even considered. Adjusting your attitude may sound simple, but it’s not necessarily easy.

You may think that you’re being “realistic”, but are you just letting doubt cloud your goals? Sometimes it can even push you into being such a pessimist, even other pessimists will avoid you! Perhaps you are “over cautious” (read fearful) and don’t want to make mistakes, but if you don’t make any mistakes are you really doing anything? Have you really put yourself out there?

Which brings us to indecision….. If you can’t decide where to start or what direction to head in, aren’t you really just letting yourself follow someone else’s decisions, good or bad? Try polishing your decision making skills with deciding quickly what you’ll order for lunch. Then when you go shopping, just get it, without going to ten stores to compare prices and get on with your day. Keep practicing and you’ll get more comfortable and confident, even with the big decisions.

Worrying and complaining tend to be a by-product of attitude in need of adjustment. Worry only about those things that you can do something about. Some things are out of your hands and just need to run their course. Complaining often sounds like whining, but if you simply are honest about your feelings and thoughts there is often a solution at hand. Especially if you come to the conversation with one in mind, focus on the solution not the problem. It can make the world a better place.

Indifference is probably the harshest and most insidious of all attitude killers. Many times we have all heard someone utter “Who cares?” or “Whatever!”, that not only dismisses our feelings or needs, but sometimes our very existence. This causes you to disengage from life itself, nothing to contribute, no solutions or progress. To quote Edmond Burke “The only thing necessary for the triumph of evil is for good men to do nothing.”

So put a smile on your face and go conquer the world….it awaits you with wonderful possibility!

New Agent Training/ Mock Closing

Wednesday, May 18th, 2011

Want to be successful in 2011, DON’T SET GOALS!!!

Monday, December 27th, 2010

Want to be Successful in 2011, DON’T SET GOALS

 

 

The dreaded Goal Setting Blog and assignment, My marketing reps hate it. They hate trying to be specific, they hate justifying time spent in the office, when they could be out drumming up business, they hate giving themselves rewards for meeting goals, they hate sitting still to be honest. Come to think of it, I’m not fond of it either. I always feel like setting a goal is like selling myself short, what if I can do more. If I write down, “go out and get 10 contracts by Friday”, I could get it done, but what if there were 15 out there and I just left 5 on the table, who’d I help there? I see articles where Goals should be attainable, “Who says?” is there a real negative to not reaching every goal? Don’t tell me to reach for the sky when there are foot steps on the moon, the sky isn’t enough for me (I totally stole that from someone else). The other problem is Goals seem to Fade, looking at last years goals January, and February were strong, in March we waned a little, by April Goals got replaced with mere suggestions and by May we were flying by the seat of our pants. Is it any wonder that by the end of the year we are all just reacting to what is happing around us? If Goals for an entire year are going to work we have to shorten the year to 6 months instead of 12, but I don’t even know who to talk to about that.

I think part of the problem is we have complicated Goal Setting, Heck there is an entire goal setting industry out there, if you google “Goal Setting 2011” the first 3 pages are companies who want to charge you to set your own goals. What if one of your goals was to save money, the first thing you would have to do is fire you newly hired official goal setter, and now you’re back to square one. I had an employee a few years back who had to set a goal AND reward for everything. He would write it down the day before for the next day, “January 3, 2011 Goal # 1 – Get out of bed; Reward – say nice things to yourself in the mirror “, Geesh, I can only imagine the look on my Grandfather’s face if you even suggested something like that.

A quick search through the World Wide Web shows that to reach your Goals you need to be S.M.A.R.T (Because goals should be Specific, Measureable, Attainable, Something that starts with R, and Trackable) also you need a M.A.P. to reach your goals (I couldn’t find what MAP stands for, It cost $299). It would seem to me that in today’s feel good, P.C. , need to be Fluffy and Happy Right Now society, goals are as individual as each of us, just like lovely little snow flakes, unique, special and wonderful. Blah Blah, gag me. Look, it takes work, it takes planning, and to be successful at anything you need be able to say, “Get up stupid, you picked the wrong Lotto numbers again, let’s make something happen… today”. Unless of course you picked the right lotto numbers, then stay in bed, and think about what color your Maserati is going to be. And remember I saved you $299, I am partial to Red.

So we figured out Goals don’t work, they’re too complicated and even if we write them down, in 4 months we will have covered them in bills, and Calvin and Hobbs Comic strips about setting goals. On the other hand, we can’t just do nothing, and wait for NBC to announce that everyone gets to be successful this year. So what DOES work? What if we break down Goals? What if we allow them to change throughout the year? What if we don’t focus on getting to an end result but focus on the stops it takes to get there?

Consider Objectives

                Don’t take this the wrong way I do know people who make goals, write them down, and reach them, but for the most part these people are already driven, already organized and have experienced success with Goal Setting in the past. So if it works, by all means continue, this Blog is for the rest of us. The ones who dream more than execute. The ones who think a pile of papers on the corner of the desk is organized as long as it is stacked in according to the color of the paper. You know, NORMAL PEOPLE.

            For the most part I feel Goals tend to 1: Limit, 2: Set people up for failure, 3: They tend to be what a person thinks they want, not what they want to be. Let’s take for an example the most obtuse goal possible. “GOAL: To be a good person” alright now how do you do that? Well good people do good things so in theory you would set yourself an attainable amount of goodness and a  measurable amount of time to do it. So this week I will do 7 good things (one per day on average, don’t want to reach too high) and will schedule a time each day (3 hours should be plenty) to find people in need of a good person. That seems like an awful lot of work to be good, why not “JUST BE” a good person. Someone needs help, help them (without expecting something in return).  Even worse, what if you don’t find 7 people who need a dose of your Goodness, you just failed your first goal of 2011, and you’re not even a good person. How depressing is that? Hang it up fella, how long before 2012?

            Let’s not use the term Goal, besides if we go back to the road map they wanted $299 for, isn’t a map just a series of stops and intersections that form a route and get you (in theory) from where you are to where you think you want to be. So let’s break each route down into stops or objectives.  Objectives are easily changed, If your Goal is head to Best Buy to get that 50” Samsumg LED HD TV for $1099 that you didn’t get on Christmas day, but on the way the radio says that same TV is at Cohn’s for $999, I would think you would make a U-turn and save the $100, but in turn would be failing your goal. (Just an example, I’m not sure how much the TV is at either store). Or another one, and more specific, “ I want to lose 22 pounds by February 2, 2011 so I can be skinny in Cozumel”, Is this a SMART Goal?(Ignore the health issues of attempting to shed the equivalent of a 18 month old in 37 days) It seems to be specific enough, it is measureable, some might think it is attainable, I am sure it is whatever the R stands for in SMART, and tracking comes to .5945945 pounds lost each day which is 4.1621215 pounds in a week. Well what if I only lose 3 pounds this week, and then only 3 pounds next week, well at that point I only have 2 weeks left and still far from my goal weight loss. Forget it, give me a Quarter Pound hamburger with ice cream on top, and a Budweiser. How about my Objective for January is to stop drinking soft drinks, or to walk the neighborhood 4 time a week, or to actually imitate Tony Horton on the P90X dvd’s and not just using them as coasters. I have no idea if I will lose 20 pounds, but I will be healthier, I won’t have failed my goal and I may even be third of the way to “That EXTREME body I always wanted” (according to Tony Horton anyway).

            It is important to remember that Objectives should turn into a way of life, if an objective is to always end the week by clearing off my desk on Fridays, after some time it will just be habit to clean off the desk, and no longer an Objective. Also I believe Objectives should be quarterly, that way you are forced to update them, by definition Objectives are short term anyway. And while a list of 15 Annual Goals will look daunting, 15 small objectives will be much easier to accomplish and you will be surprised at the positive effects of just changing a few small objectives. There is even an app for it (crazy right), for the droid and Iphone. Search Objective Tapper and put it into play.

 

Prioritize, Prioritize, Prioritize

            I am the biggest proponent of priorities (Now a lot of times, what is important to me is not important to anyone else). But because you can’t fail an Objective they don’t expire either. So if something important comes up. Move it to the top of the list. I have a day planner that I carry wherever I go. And it is completely empty, not a stitch of wording in the entire thing. Not even a doodle, what is in it is a sticky pad. And whenever I have something to do I write it on a sticky and stick it to the inside cover. Then at various times I re-evaluate the importance of the sticky. Some get tossed because they are done, some get moved to the top of the stack. I am looking at the bottom one now, apparently get references for daycare wasn’t that important because my kids have been in that daycare for over a year. The Top Sticky now says write Blog and clean out day planner.

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.

Investment opportunities in 2011?…Look in the Mirror

Thursday, December 23rd, 2010

 As we approach 2011 with every tick of the clock, pundits, experts, and laymen’s (like myself) try to look into crystal balls and forecast what next year will bring in the Real Estate Industry. Guess what? No one knows. We can look at trends, but with so many variables why try, why not wait 2 weeks get the actual numbers for this year and be a bit more certain? So that is what I will do, my prediction for 2011’s outlook will be … I will tell you in 2011. There now that’s out the way; let’s talk about what we know. People will buy and sell houses next year, maybe more than this year maybe less but I know people will move from one house into another. More importantly they will need expert services from professionals who know the market and there will be less of those professionals than in the past. (Wait, was that a forecast)

            Between 2007 and 2008 LAR membership showed a 10% reduction in membership, between 2008 and 2009 a 7% reduction in membership was recorded, and as of October LAR membership has seen a 2% loss in it’s rank and file*. So what does that mean, well if you’re a realtor who is just waiting around for the market “To Turn”, absolutely nothing. But if you’re a Professional Expert Realtor who is willing to take the time to gain knowledge, who isn’t afraid to get back to basics while still looking toward new ways to give better service, than you must be feeling pretty good about 2011, because there is less competition and more opportunity this year than in the last few years. For Lenders the challenge is different, how to stay competitive with unknown changes come April (or maybe not),  and for the rest of us in the real estate industry the goal looks like doing more with less. The good news is Louisiana is showing growth (gradual, but growth still the same) in employment, consumer confidence is increasing and if I was one of those people who tried to forecast where to work in the real estate industry, Louisiana would be one of those places that showed the most promise.

            So you ask, “If I work in the real estate industry, how do I take advantage of 2011?”, Well over the next few weeks we will outline what to do, where to go, who to know and how to make it all work together to make 2011 a successful year for all of us. Welcome to the second decade of the new Millennium, one thing is for sure it will be different than the last. 

*Sourced from National Association of Realtors

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.

Realtors Need to Stay Connected

Tuesday, December 14th, 2010

More cell phones are sold with SMART features than ones that are not. It has become the norm to be connected to the office, to three different websites, and several email accounts 24 hours a day 7 days a week. It amazes me that at the last 3 Social Networking functions I attended people spent just as much time buried in there Iphone than they did Actually being Social (I received a text from someone I was talking too the other night). This is the new norm. We can’t fight it, it is a battle we won’t win. But the one thing that is still difficult to do from a phone is real work. So we decided to help, several months ago Choice Title opened up WIFI rooms in each office. These are secure connections that agents or lenders can use to work while you work (Or check up on your Farmville crop if needed). So stop on by, bring you laptop and continue to work away from the office, or play Angry Birds all day the Choice is yours.   

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.

Friday, December 3rd, 2010

Fed Releases Updated Appraisal Guidelines
The Federal Reserve, the Office of the Comptroller of the Currency, the Federal Deposit Insurance Corp., the Office of Thrift Supervision and the National Credit Union Administration jointly on Thursday released the latest and what is expected to be final version of property appraisal guidelines.

The new guidelines set a standard for appraisal independence. Lenders can exchange information with appraisers, but they cannot “directly or indirectly coerce, influence, or otherwise encourage an appraiser or a person who performs an evaluation to misstate or misrepresent the value of the property.”

Among other rules:

· Banks cannot tell the appraiser of any expected or qualifying estimate of value.
· Banks cannot specify a minimum value requirement for the property that is needed to approve the loan or as a condition of ordering the valuation.
· Banks cannot tie an appraiser’s compensation to loan approval.
· Banks can’t blacklist an appraiser if his valuations fail to meet expected thresholds.

The agencies also clarified that broker price opinions (BPOs) don’t comply with the minimum appraisal standards.

Source: Housing Wire, Jon Prior (12/02/2010)

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.

Impacts of Non Decisions

Thursday, July 15th, 2010

Recently I found myself in a Fast Food Establishment, This particular restaurant (I know it was technically one because it said so on the sign) has 12 pre-established meals. It has been the same 12 meals since I was in High School some Twenty years ago, minus the occasional rib burger thingy or kids movie character sandwich. So you can imagine my frustration when the couple in front of me couldn’t decide between a # 3 and # 6, to say they where undecided would be an insult to people who have no cognitive activity at all. Apart from my general aggravation at this particular chain a # 3 and # 6 are no where near similar at all, “I can’t decide between buying a hamburger or a Parakeet”. So I started thinking how these people make it through a day, we all have to make choices, some lead to prosperity and some don’t”. But if you are one of these non-decision makers, think of the opportunities that you didn’t get (or actually never had a chance of getting). Whether it’s a hiring issue, or a customer service issue or one of the hundred other decisions you have to make each day, your ability to move forward will impact your short term business more than anything else.

To be honest, your ability to make these decisions have already impacted the business you currently have. These decisions you have made (or more importantly avoided making) have consequences. Are you missing out on opportunities, or advantages over competitors by simply NOT.

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.

Did you Fix the Experience or Just the Problem?

Wednesday, June 30th, 2010

In our hectic lives we handle thousands of transactions each and every day. Most happen subconsciously and without problems, but the ones that stick in your mind, you know the ones that when your spouse says, “how was your day?” and your response is, “let me tell you what happened”, are the ones we want to focus on today, More importantly the ones that start off as problems.

In Business problems occur, it is how the problem is handled that separates companies, good companies will fix the problem so the transaction moves forward. Great companies will fix the experience so that the transactions move forward with happy and content clients. Is your business a Transaction company or a Service company?

Here are two examples, the first happened a few years ago, while ordering materials from a printing/ promotional company for an expo. All products were delivered on time, looked fantastic, high quality, crisp logo and print quality, and had vivid colors… Unfortunately they were the wrong vivid colors!! A frantic phone call was made, the printer accepted fault, quickly reprinted materials and delivered over night. The client ended up getting exactly what they paid for, But was it enough? Was the client’s experience what they expected? The answer is Yes, but not because the problem ended up being corrected, it was the experience that occurred after that really made the difference. A card was received apologizing for the inconvenience, along with a small gift basket for the office. Also a small credit was added to the account, that was used along with more orders for more expensive products. Did the printer loose money? Well Yes, That order might have been less profitable, but the relationship was strengthened and many more orders occurred from it.

This next example occurred last week at Sullivan’s Restaurant in Baton Rouge. My wife and I went out for dinner, With NO KIDS. Getting out is a rare occasion but without children happens less than lunar eclipses. Dressed up, a bottle of wine, great service, but my wife’s steak came under cooked. Amanda the waitress was called over, she apologized and quickly took the steak back, it was re-fired cooked to perfection and placed on a new plate with new garnish. Then delivered by a manager with another apology. The waitress then really stepped up her game, checked frequently to refill wine, but never was overbearing. As we were leaving my wife made a comment to the manager that even after the mistake, Amanda made sure we had a great time and we really appreciated it. We got what we expected, great food, great service, and a great time. It was what happened after that made the difference, a few days later we received a card from Amanda, again thanking us for coming and looking forward to serving us again. Which we most certainly take her up on, (My Birthday is coming up, Hint Hint) No food coupons or free drinks offered, just that little bit of extra attention turned a problem into a loyal client. I have an associate who says, “if you go the extra mile, there is very little traffic”. How true, plus you never know someone might mention you in a Blog, and Blast it all over Facebook. Happy Fourth of July.

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.

Why Have Clients, When You Can Have Fans?

Tuesday, April 20th, 2010

I have been dwelling on whether or not to Post on this subject, but I think it is fitting right now. First we will work on identifying current Fans, and keeping them, then we will start work on transforming clients into our Company Fans. In recent years we have all seen a shift in the real estate industry from efficiency, and speed to service and assistance. While the 10 day process from contract to closing still occurs, it is now the exception not the rule. I don’t believe this is a bad thing, but an opportunity to make some life long clients instead of customers who get in and out as quickly as possible and develop no real relationship, and no real loyalty. While this process is not an easy one, it is something we can all do with no specific skills, or classes, it is something that takes time more than anything else.

What is a Fan?

 

Well it seems silly to ask this question in South Louisiana right now, because we see evidence of it every day. Whether it is the Saints Flags fluttering above car windows or LSU decals on every single car’s back glass (My European relatives thought that all the cars came like that from the factory). Baton Rouge is the only city I have been in, where it is perfectly natural to see grown men wearing bright Purple and Gold from head to toe on a daily basis. Fans by definition are supporters, enthusiasts even, in some aspect of your business or company. There is something about the way your company works or a specific employee that is essential to that fans business. Identify what that trait is, or why your current fans became fans in the first place.

Products don’t make fans, service does.

While I agree with about 90% of the above statement, there are some people who this does not apply too. MAC heads come to mind, not the guy who has the Ipad and the Iphone, but the guy who has the pad, the phone, 9 different Ipods, a Mac top and an Apple Tattoo. If you sell PC’s, don’t talk to this guy. But for the “normal” people service is where it starts, and in today’s economic outlook, it is a good place to concentrate on as well. But you will need to expand your search from just “customer service”.

Service doesn’t make Fans, Individual Service does!

We tend to group people, especially in business. It makes life tidy and easy to organize. This is something I am trying to break from in my own work day. Realtors, Brokers, Lenders, Agents, Bankers, Developers, FSBO’s, these are all groups that are made of individuals, who want and require different things. It is impossible to look at that list and imagine making Fan’s out of them. Does every Lender want 24/7 access into our online GFE calculator. I doubt it, there are some Lenders that I could say, “if you use the GFE calculator I will give you a Buick,” (which I wouldn’t because that would be a RESPA Violation) and they still wouldn’t trust the computer to give them accurate numbers. And that is Okay, we have processors to give that information as well. Don’t force the Fan into the Process, adapt your process to the Fan. Then educate Fans on why your company uses that process. A Fan will trust you, and allow you to serve in his/ her best interests. Make sure as your business grows, you don’t leave out the Fans who got you there.

Fans Can Be Profiled.

Profiling has gotten a bad rap here recently, but when it comes to gaining Fandom, it is essential. You might know a client likes coffee, but a fan will know where the pot is, and know how you take your cup as well. As a sales rep, it is a good idea to share your fan’s profile. Whether you store it in the company contacts database or just tell others in the office, the important thing is to let everyone know when a Fan is coming in. It is an opportunity to share a fan, it is a lot of work to maintain a client let alone a Fan, so share the load with the office. The more relationships the Fan has, the less likely that Fan is to stray.

Fan Tracking.

 

If it sounds like Fans are a commodity or an asset, well lets be honest they are. Keep them YOUR commodity. I promise you the competition is eyeing your fans, and why wouldn’t they? If a Builder only uses one realtor for all of his properties, there are several other agents waiting for a mistake to be made. Track your fans happiness, and give some appreciation when needed. If your fans start using the competition, find out why, IMMEDIATELY. Don’t wait 6 months, and then wonder why you didn’t get invited to the Christmas party. When a fan makes a switch, they tend to get very vocal about it, they want everyone they know to use their “NEW GUY”, they need to know they made the right decision, and will work to prove it. This is great if you’re the “NEW GUY”, not so much if you’re the one without the Christmas Card.   

Internal Fans!

Make sure your sales force has internal Fans, those people in the office who work hard to actually deliver the product or service on time and correctly. This isn’t always easy, communication, respect and appreciation is Key. If the sales force doesn’t have fans in the office, it is difficult to develop new ones outside the office. Just as No one wants ME processing closing documents, most processors have no desire to give a presentation to a room full of agents. But we can’t deliver the service fans require without the trust that our fans are being taken care of.

Treat office/ admin employees well. Those fellow employees are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. It sounds silly, but I used to walk into each office and give a small round of applause, what started as silliness turned into me just letting the people who made my paycheck know I was thinking about them. Treat them with respect and chances are they will have a higher regard for your fans. Appreciation stems from the Outside In and from the Top to the Bottom. Treating customers and employees well is equally important.

Next: Turning New Clients into Fans!

Gareth Beale is the Marketing Director for Choice Title LLC, you can respond here, or contact him directly Gareth@choicetitle.com

 http://twitter.com/gareth_beale

 His weekly Blog can be found here.